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Frequently Asked Questions

DaliConnect App Disconnection & Problem Saving Records to Local Database

The user sees a red button in front of the IP or FTP connection in the DaliConnect window.

Check the physical and network connection between the Server where DaliConnect is installed and the Telephone Exchange.

The user notices that their reports do not show recent CDR records over very long time ranges.

Check the Firewall settings of the Server where DaliConnect is installed.

The DaliEnterprise Administrator receives a PBX disconnection alarm in his email.

Check CDR sending configuration parameters in telephone plant.

User sees an error Saving Records to Database

Check write permissions on the DaliCliente.mdb file located in the DaliCliente installation directory

User sees an error Saving Records in Database No2

Verify that there are not two open instances of DaliConnect

User sees an error Saving Records in Database No3

Ensure that the processed records are not duplicated.

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QUALITY POLICY

"Calltech, a leading organization in innovation, design, development and implementation of telecommunications solutions, is committed to: Ensuring that the quality of our products and services meet the needs, specifications and requirements of our customers and other stakeholders. Ensuring with the implementation of the Management System that customer service always exceeds customer expectations. Making the management system an integral part of our work, ensuring continuous improvement of the organization and compliance with legal, regulatory and other signed requirements in terms of quality, safety and health at work. Strengthening staff skills to raise awareness towards integrated management, based on service quality, prevention of occupational risks and personal and professional growth. Promoting health, self-care and the prevention of injuries, occupational diseases and property damage; identifying, mitigating and controlling occupational risks that may arise in the development of operational and administrative activities. Allocate the necessary human, physical and financial resources for the management of quality, safety and health at work and the achievement of the objectives set out in the integrated management system. All employees, contractors and temporary workers will be responsible for complying with the guidelines, standards and procedures regarding quality, safety and health at work, in order to carry out safe and productive work. They will also be responsible for promptly reporting any conditions that may generate consequences and contingencies for employees and the organization."
Carlos A. Villamizar chain
CEO
en_US