Your CTExpress portal
CTMail®
How to make a backup of the CTMail ® database?
Make a Backup to the database of CTMail®.
To make a Backup or a copy of the database of the CTMail® on SQLSERVER 2005, 2008, 2012 or 2014 database engines you must use SQL Management Studio the same, for this please consult the complete CTMail FAQ document.
Configuration Module
How can I check the status of media devices?
The user must go to the configuration section and click on devices. There you can see which devices are being used for audio and video input and output.
How can I change the dialing type to one click?
The user must go to the settings section, click on dialing and change the dialing type.
How can I change the total number of calls to display in the history?
The user must go to the configuration section, click on history and select the number of calls they wish to view.
How can I log in to the tool and what types of login are available?
The user must go to the configuration section and click on register. To log in with an email address, the user must enter his/her email address and password. If the user wishes to log in with a Google account, the user must click on the corresponding button.
How can I change the language? How many languages are available?
The user must go to the settings section, click on language and select from the list. At the moment there are only 2 languages available, English and Spanish.
How can I check the current version of the tool?
The user must go to the configuration section and click on about to see the current version of the tool.
How can I verify my provisioning URL?
The user must go to the configuration section, click on registration and will be able to view their URL.
Why is my user not available for Google login?
The user must log in to the browser to appear available in the tool.
Email message notification
Normally CTMail® when it has been integrated as a voicemail, it must notify the messages left in the mailbox to the users' email, if said notification does not work even when it has been configured CTMail® to perform This operation must be tested using the telnet communication protocol.
The notification is not made in most cases because the mail server has blocked port 25, 465 or 587 telnet smtp, or because there may be filters that block or send emails to places other than the inbox. To find the step-by-step instructions, download the CTMail FAQ.
CTLog SSL Certificate
Download the CTMail® FAQ
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If you can't find a solution in the CTMail ® FAQ
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