Our Formula of Innovation
01
What is it?
What is innovation?
for us?
Innovation is listening to and analyzing the needs of our clients, as well as the Market, environment and industry trends, detecting new opportunities that can be materialized, generate differential experiences and competitive advantages, through a motivated team and focused on the development and transformation of solutions, aimed at improving productivity and income, facilitating the work of our clients and achieving the establishment of solid and long-term relationships.
02
Because?
Why innovate?
is it important?
Innovation is the fundamental axis of our company because it leads us to explore new horizons, adapt to constant change and find Creative ways to meet expectations of our clients. Through innovation, we achieve better results in all aspects of the business, from operational efficiency and customer loyalty to motivating internal teams by giving them the opportunity to contribute with fresh and creative ideas, thus establishing a virtuous cycle which strengthens the company's position in today's market.
03
Proposal
What is our
Value proposition?
Agile Support in Less than 2 Hours, which focuses on help our customers quickly address any problems or questions related to our solutions. Our commitment is to ensure a seamless and highly satisfying experienceUnlike other ICT solution providers that offer slower and less efficient support, we stand out for the speed and effectiveness of our customer service. This sets us apart and makes us the preferred choice for customers looking for the best in support.
The objective that is sought is
Connect to the world without borders through high quality telecommunications services. We are dedicated to keeping people, businesses and communities always connected, Improving their lives with innovative and reliable solutions that make the world more interconnected and accessible.
What makes us unique is our attention to the needs local. As a company “by Latin Americans for Latin Americans”, we understand the challenges and particularities of our region and work tirelessly to offer solutions that meet the specific demands of our customers.
Our commitment to the constant development of tailored solutions is what sets us apart. We do not only seek to meet standards global, but we also strive to incorporate relevant and effective elements for our market localThis constant adaptation keeps us ahead of the curve and delivers exceptional value to our customers.
05
portfolio
Our portfolio
of innovation
- CTExpress Portal: Customize service and ticket management system efficiency which combine to deliver a significant competitive advantage, attracting new customers and freeing up resources to address critical business needs.
- Yachanai Form: Space for collaborators to contribute ideas to the company in order to monitor and trace all opinions and proposals from each of our collaborators.
- Corporate Mascot:Cloudio, our corporate mascot, is not only a visual symbol of our company, but also embodies our corporate identity and culture. Its creation was the result of a collaborative process that reflected our strong belief in innovation and creativity.
06
yachanai
What is
Yachanai?
Yachanai: In Quechua, “yachanai” (also written as “yachay”) means “to know” or “to know.” It is a verb that refers to the act of learning or knowing. “Yachay” is an important word in Quechua culture, where knowledge and wisdom are highly respected values.
07
door
Our door
of innovation
Our gateway to innovation reflects our firm commitment to opening up new ideas and constantly moving towards the future. By crossing this gateway, we enter a world where creativity and innovation are our guides.
This door represents much more than just access; it is an invitation to a journey into the extraordinary. It motivates us to break barriers, challenge the conventional and build a future full of infinite possibilities. By choosing an innovation door, We embrace the interpretation of delving into a universe of brilliant ideas and technological advances.
In this space, each member of our team becomes a wizard of creativity, driving projects that not only meet expectations, but exceed them. The Innovation Gateway is our portal to an ecosystem where ideas are nurtured, grow, and become pillars of progress. This is where We foster an environment of collaboration and continuous learning, where every idea has the potential to become a revolution.
08
Culture
our
culture
The plan to promote the culture of innovation includes attending events and workshops focused on awakening creativity and strengthening personal and professional aspects of employees. We have collaborated with Human resources to organize workshops awareness on topics such as burnout, the influence of the Chief in Stress Prevention, among others. In addition, it is planned toattend conventions, fairs and exhibitions related to market trends to strengthen innovative thinking. Work is also being done on the Creation of a web portal that will offer detailed information on innovation, including processes, mission, vision, culture, calls for innovation groups and knowledge management, as well as the importance of tolerance for failure.
09
Ecosystem
defining our
ecosystem
Our innovation ecosystem is configured as a dynamic and collaborative environment that encourages the generation, development and dissemination of innovative ideas and solutions. The Ministry of Information and Communications Technologies (MinTIC) provides us with a regulatory framework and resources to drive innovation in the information and communications technology sector. Our participation in trade fairs gives us the opportunity to showcase our innovations to the market and to establish connections with potential customers, partners and other relevant players. Collaboration with universities It allows us to access specialized knowledge, research and emerging talent, as well as to establish joint research projects. Finally, distribution channels help us to bring our innovations to market effectively and meet the needs of our customers.
10
property
Our wealth
creative
By applying for patents, copyrights and other forms of protection, we will ensure that our solutions and innovative processes are properly protectedThis will allow us to maintain a strong competitive advantage in the market, while ensuring the exclusivity and quality of our services. In addition, intellectual property will be used as a strategic asset to drive the growth and expansion of our company, allowing us to capitalize on our knowledge and experience in new opportunities and emerging markets.
