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Error playing video from web interface
Check that the Windows Media Player on your system is running
operating system where the query is being carried out is installed and
working, this can be verified by playing a video or audio file.
audio out of the recording module.
Recording Module
Error executing module
It must be validated that the module has administrator permissions. If it does not have them, the operating system administrator must give all permissions to the folder where the module is installed.
Unable to log into the application, the message “Invalid user” appears
Check the assigned username and password. If the data is not clear, you should contact the CTLogPlus Administrator or the support area.
The module is executed in DEMO version
When the recording module is running in DEMO mode it means that it does not have an active license, so it is necessary to validate that the license file is located in the folder where the CTLogPlus module is installed or, if you have a license key, that the license USB is connected to the computer.
Devices for capturing audio or video are not recognized
You must validate that the devices are properly connected and that the drivers are installed if required.
When recording video, a black or blue screen appears in the video window
It is necessary to validate that the video device is connected according to the connection type (Blackmagic Card, Video Capture, etc.), it is also necessary to validate that the devices are configured in the devices tab and adjust the corresponding codecs.
When recording audio there is no movement in the audio bar
It is necessary to validate that the audio device is connected according to the connection type (Blackmagic Card, Sound Capture, Sound Card, 3.5 mm Microphone Connection, etc...)
Error playing video from web interface
Check that the Windows Media Player on your system is running
operating system where the query is being carried out is installed and
working, this can be verified by playing a video or audio file.
audio out of the recording module.
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