CTMail Unified Messaging
Automatic Attendant, fax server and IVR
Integrated automated attendant system, voicemail, audio text, fax server, audio response system and the most modern unified messaging solution (fax, voice, email) with voice recognition and text to voice. CTMail® integrates with digital, analog (Inband / Outband) and IP telephone systems and with most email servers on the market.
CTMail Solutions
CTMail Voicemail
Manage voice and fax messages in a single solution and integrate all messaging in your company. Unified Messaging: Have all voice and fax messages in your mailbox and email integrated in a single interface or receive each missed call as a notification in your email. Multiple technologies, one solution: No matter the technology, providers and size of your company, CTMail guarantees your voice and fax messages.
Build your IVR
Build your menus, trees and options in a user-friendly environment, provide audio or text-to-speech, transfer and voicemail options to your customers and integrate ODBC data sources such as databases and Excel files.
CTMail® Automated Attendant
Improve your customer service by using the CTMail Automatic Attendant features.
Configure it to your liking: Configure your operator by companies, schedules, holidays and languages.
Advanced Features: Rely on a Personal Auto Attendant to alert you before transferring a call or answer a call you can't take with a personal message.
Advanced IVR
Integrate your PBX and IVR with your corporate applications such as CRM and ERPs through CTI and provide on-demand and dynamic Fax services.
IVR Audio Response Systems – CTMail LiteVox
Build Audio Response Systems to automate and optimize processes within your company.
Hospitality and clinical solutions
Provide better service to your customers and offer them voicemail and fax, configurable wake-up calls, minibar, call forwarding to mobile phones, among others.
CTMail® Fax Mail® Fax Server
Your company can count on the most modern fax reception and sending solution adapted to current market needs such as:
Fax sending and receiving with email integration.
Web interface for querying and mass fax sending. Integration with multifunction printers. Fax on demand.
CTMail LiteVox CTI and IVR integration.
Benefits of CTMail
Integrate communications
Integrate your company's communications with the most modern automatic attendant system, voicemail, audio response, fax server and unified messaging.
Robust and flexible system
Enjoy a robust and flexible system with a modular architecture for small and large businesses with basic and advanced functionalities according to your needs.
Personalize your phone operator
Customize the way your auto attendant and voicemail are handled.
Effective communication
Allow your employees to communicate effectively and access their voice messages, faxes and emails at any time.
Improve your customer service
Improve your customer service by providing telephone support and instant access to information.
Easily get your reports
Receive IVR usage reports such as: number of calls, number of successful transactions, and average service time.
Modules CTMail
CTMail automatic attendant
Allow users to communicate and leave messages without the need for a receptionist.
Forward voice messages to another mailbox after a specified time.
Generate queues for busy extensions.
Divert calls directly to your mailbox without ringing at your extension.
If you are a new user to the system, set up your voicemail guided by spoken instructions.
Use this feature for call transfer or entering information into the system.
Record specific conversations. CTMail® Remote Recording allows authorized users to record online conversations that will then be sent to your voicemail.
Send a message to several people at once, the system has the possibility of creating private and corporate distribution lists through the web user interface.
Configure CTMail® to serve multiple companies or departments, with greetings, languages, and custom options for each.
Allow users to contact an extension or department in your company, as well as give them options to leave a message, call another extension, or be transferred to an operator.
Play pre-recorded information to your customers. CTMail® allows you to, for example, create information lines for system users, provide instructions about a service, office addresses or how to fill out a form.
Send text messages converted to voice to the person calling you when you can't pick up. For example: "I'm busy right now, I'll call you as soon as I finish."
Ask the caller for their name and company and allow the user to answer, transfer to the operator or to their voicemail.
Configure each company with day, night, and holiday operators with different menus and behaviors.
Know who called when you couldn't answer the call, CTMail® notifies you of every missed call on your voicemail via email.
Fax Server (FAXMail)
Turn your auto attendant into a fax server; receive and send your fax messages as email attachments.
Eliminate the need for fax machines, saving time sending your documents and money on stationery costs.
Use a modern web interface to send and receive faxes from anywhere.
Use a modern web interface to send and receive faxes from anywhere.
Create and upload a contact list for mass mailings.
Enhance the presentation and style of your faxes with custom templates or use the mail merge functionality to generate dynamic faxes.
Deliver dynamic faxes to your customers using CTMail LiteVox to connect to databases or information systems.
CTMail Voicemail
Create, send, receive, forward and store voice and fax messages. Now your users can manage their messages from the phone, email and the Internet.
Provide each employee with a unique, secure mailbox where their voicemails, faxes, and missed call notifications will be stored.
Create mailboxes that are not associated with an extension for receiving voice messages
Separate voicemails of people who share an extension.
CTMail ® Unified Messaging
Fully integrate CTMail® with your mail server (Exchange, Lotus Notes, Postfix, Qmail and Novell Group Wise) to notify or send a copy of the voice or fax message via email.
Listen to your email messages from anywhere using the CTMail® e-Reader (TTS) module.
OA&M Administration and Management Web Interface
Allow your users to view new and saved voice and fax messages, along with missed call notifications, anytime, anywhere.
CTMail® has a reporting module that adapts to your needs (Calls received, made, transferred, calls to voicemail, consumption in Erlang, among others).
CTMail® Lite Vox Audio Response System
Integrate your telephone system with other sources of information. The Audio Response Module (IVR). Lite VOX Incorporates functions for accessing Databases through OLE DB and ODBC.
Additional Integrations
Create, send, receive, forward and store voice and fax messages. Now your users can manage their messages from the phone, email and the Internet.
With CTI (Computer Telephony Integration), obtain additional information about your calls such as; unique agent identifier, unique caller identifier (UCID), campaign identifier and personalized business information such as ID or invoice number.
Extend the functionality of your voice response (IVR) and audio text system by developing applications that interact with CTMail® using XML and RPC. Ideal for information services that use databases, sockets or Web services.
CTMail® passed the Avaya Devconnect test
CTMail Avaya DevConnect
At Calltech SA, we are proud and want to share with you the achievement of the compatibility certification of our automatic attendant system, voicemail, audio text, fax server, CTMail® audio response system with the Avaya Aura platform.
It is a great pleasure to present you our compliance certification of Avaya DevConnect Compliance Testing with Avaya Aura® Communication Manager r6.3 from Avaya Inc., Avaya Aura® System Manager r6.3 and Avaya Aura® Session Manager r6.3.
Calltech SA's CTMail r5.2 solution has completed testing by Avaya's DevConnect technical team and is officially recognized as supported on May 28, 2015.
The overall objective of this interoperability compatibility test was to verify that CTMail® can interoperate with Avaya Aura® Communication Manager R6.3 and Avaya Aura® Session Manager R6.3. The CTMail® system connects to Avaya Aura® Communication Manager through Avaya Aura® Session Manager.
Description
The CTMail® system is integrated with digital, analog and IP telephone systems, as well as with most mail servers on the market.
The general testing approach was to manually place PSTN calls to CTMail users or direct calls to CTMail and check the welcome prompt for each feature (CTMail Auto Attendant, CTMail Voicemail, and CTMail IVR system). During compliance testing, an analog port on Communication Manager was connected to an external fax machine to send/receive fax to/from CTMail.
Interoperability compatibility testing included feature and serviceability testing. The focus of compliance testing was primarily on verifying CTMail interoperability in an Avaya telephony environment including Communication Manager, Session Manager, and various endpoints.
All test cases executed passed successfully. CTMail successfully interoperated in an Avaya telephony environment.
Avaya DevConnect Results COMPLIANCE TESTING CTMail
BROCHURE
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