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Your CTExpress portal

CTMessage®

User on CTMessage

Why can't I view my Google contacts from the tool?

The user must give permissions when entering the tool so that it can observe
available contacts. This permission will appear when you log in to the system. If the user has given permission but still cannot view the contacts, they should check that they have the contacts created and associated in their Google Contacts account.

Configuration Module

How can I check the status of media devices?

The user must go to the configuration section and click on devices. There you can see which devices are being used for audio and video input and output.

How can I change the dialing type to one click?

The user must go to the settings section, click on dialing and change the dialing type.

How can I change the total number of calls to display in the history?

The user must go to the configuration section, click on history and select the number of calls they wish to view.

How can I log in to the tool and what types of login are available?

The user must go to the configuration section and click on register. To log in with an email address, the user must enter his/her email address and password. If the user wishes to log in with a Google account, the user must click on the corresponding button.

How can I change the language? How many languages are available?

The user must go to the settings section, click on language and select from the list. At the moment there are only 2 languages available, English and Spanish.

How can I check the current version of the tool?

The user must go to the configuration section and click on about to see the current version of the tool.

How can I verify my provisioning URL?

The user must go to the configuration section, click on registration and will be able to view their URL.

Why is my user not available for Google login?

The user must log in to the browser to appear available in the tool.
Contacts Section

Why can't I view my Google contacts from the tool?

The user must give permissions when entering the tool so that it can observe
available contacts. This permission will appear when you enter the system. If the user
you gave permission but still can't view the contacts, you should check that you have
contacts created and associated in your Google Contacts account.

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