WELCOME TO TECH SUPPORT
Communicate with Tech Support through Click-to-Call
Enter the customer self-management portal.
WE OFFER TWO TYPES OF TECH SUPPORT:
GOLD AND PLATINUM
Gold
5 X 8
5 days a week x 8 hours a day service
- Mon. to Fri. 7:30am – 5:30pm continuous shift business days.
- Calltech S.A. Software Updates
- Unlimited contact by phone
- Face-to-face support in Bogotá
- Remote support via unlimited IP
- Support time of 2 hours
Platinum
7 X 24
7 days a week x 24 hours a day service
- Sun. to Sun. Continuous day
- Calltech S.A. Software Updates
- Unlimited contact by phone
- Face-to-face support in Bogotá
- Remote support via unlimited IP
- Support time of 2 hours
* Travel to the client’s HQ is determined by criteria chosen by the Support Manager and does not include travel or accommodation expenses.
** Remote access facilitates quick diagnosis and troubleshooting of Calltech S.A.’s products and services.
*** Update versions are improvements, corrections, and new functionalities available at the release of the product or service.
THE START OF A SUCCESSFUL PROJECT IS IN YOUR HANDS!
We offer professional services such as installation, configuration, training, product tech support and administration certification.
ABOUT TECH SUPPORT - CALLTECH S.A.
Download the support and warranty scheme for Calltech S.A. solutions.
Download the software license use agreement for Calltech S.A. solutions.
